1.1 These terms and conditions, (the “Terms”), constitute a legal agreement between RouteMill AB, company registration no. 559136-3790, with address Diskettgatan 11A, 583 35 Linköping, Sweden, (“RouteMill”), and a corporation or other legal entity, (the “Client”), utilizing the services provided by RouteMill, (the “Services”), which can be accessed on www.gigadispatch.com and thereto related pages, (the “Website”), or through RouteMill’s mobile application on iPhone and Android, (the “App”). In case of contradiction between these Terms and a separate and duly signed agreement, (the latter the “Agreement”), between the Client and RouteMill, the terms of the Agreement shall prevail.
1.2. The Client must agree to these Terms before the Client can use the Services. If the Client does not agree to these Terms the Client must not access or use the Services. The Client can agree to the Terms either by using the Services, by submitting information to RouteMill or by clicking a box that indicates that the Client agrees to these Terms.
1.3. RouteMill reserves the right to amend these Terms from time to time. The current version of the Terms is available at https://admin.gigadispatch.com/admin/billing/terms.php. A new version of the Terms will enter into force upon being published on the Website. Changes will not apply retroactively. If there is a conflict between these Terms and any later version of the Terms, the later version of the Terms shall prevail. If the Client does not agree to a later version of these Terms, the Client should discontinue its use of the Services.
1.4. Depending on the Client’s location, some of the terms in these Terms may not apply to the Client. If there is a conflict between these Terms and any mandatory legal requirements applicable, such mandatory legal requirements shall prevail.
1.5. RouteMill and the Client are independent legal entities that act and trade under their own names, for their own accounts and on their own risks. Nothing in these Terms shall make either party an employee, franchisee, agent or legal representative of the other party for any purpose whatsoever. Neither party may in any respect represent the other party or enter into any agreements or other commitments on the other party’s behalf.
1.6. The Client’s use of the Services is subject to RouteMill’s Privacy Policy, which is available at https://www.gigadispatch.com/privacy-policy.
2.1 The Services enable the Client’s call center to assign taxi reservations to its vehicles. Within the scope of the Services, RouteMill also provides the App to be used in the Client’s vehicles. The Services also enable passengers to book the Client’s taxis on the Website or through the App; all such passenger use of the Website or the App is subject to RouteMill’s terms and conditions for such use. The Services are further described on the Website. If the Client enables its subsidiaries, agents, licensors, managers, consultants, officers, directors, employees (including drivers), contractors, advisors, affiliates or similar, (jointly the “Representatives”), to use the Services, RouteMill provides the Services to the Client who in turn provide access to the Services to its Representatives. The Client shall be fully responsible under these Terms for the acts and omissions of its Representatives.
2.2. RouteMill is constantly changing and improving the Services, the Website and the App. RouteMill may add, remove or alter third party providers, functionalities or features, and may suspend or stop providing the Services, the Website and/or the App (or part thereof) altogether. The Client is not under any circumstances entitled to any compensation of any form for any such addition, removal, alteration or suspension.
3.1. RouteMill or its licensors own all intellectual property rights and all other rights (whether or not capable of registration) relating to RouteMill’s business including the Service, the Website, the App and its content, trademarks, domain names and any other materials, documentation or services made available to the Client or otherwise offered by RouteMill. The information is protected by law, including Swedish and foreign intellectual property law and market law. This means that trademarks, company names, product names, images and graphics, designs, layouts and information on products, services and other content published on the Website or in the App may not be copied or used without RouteMill’s prior written consent. Subject to the Client’s proper fulfilment of these Terms, RouteMill grants the Client a personal, non-assignable and non-exclusive license to use, and enable its Representatives to use, the software provided to the Client by RouteMill as part of the Services. This license is for the sole purpose of enabling the Client and its Representatives to use the Services as provided by RouteMill, in the manner permitted by these Terms. The Client may not copy, modify, distribute, sell or lease any part of the Services or included software, nor may the Client reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or the Client has RouteMill’s written permission. The Client shall not, directly or indirectly, during the term of the Agreement or thereafter, use, register or try to register any i) trademark or any other words or phrases, or ii) name of a company or organization, which are or may be considered as similar to RouteMill’s trademarks, or attempt to do anything of the aforesaid.
3.2. If the Client breaches this section 3, the Client shall pay 100,000 US Dollars to RouteMill in liquidated damages for each such breach. These liquidated damages shall not exclude RouteMill from any other remedy, including its right to claim damages corresponding to the actual damage suffered by RouteMill.
4.1. The Client warrants that all information provided to RouteMill is correct and valid, and that the Client will use the Services from the country which the Client has informed RouteMill of. The Client is liable for any additional costs or damage suffered by RouteMill due to the Client providing incorrect or false information.
4.2. The Client warrants and undertakes that it shall at all times conduct its business and use the Services, the Website and the App in full conformity with all applicable laws and regulations as well as in compliance with good and sound business practice. This includes but is not limited to that the Client may under no circumstances, and shall procure that no Representatives, use the Services to publish, distribute or otherwise transmit any data or information that
(a) constitutes agitation against a national or ethnic group, slander, incitement to crime or is otherwise unlawful, abusive, harassing, vulgar, obscene or offensive;
(b) it does not have the right to distribute by law or agreement;
(c) is infringing, contributes to infringement or encourages others to infringe intellectual property rights or trade secrets;
(d) constitutes marketing, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of advertising;
(e) contains any viruses, trojans, Internet worms, malware, or that may otherwise damage or adversely affect the Services; or
(f) otherwise causes damage or other inconvenience to RouteMill or third parties.
4.3. The Client must ensure that no unauthorized person or entity (i.e. any other person or entity than the Client and its Representatives) is able to use its login details. The Client may not disclose its usernames and passwords to any unauthorized person and must ensure that documents containing the Client’s usernames and passwords are kept in such a way that unauthorized persons cannot gain access to the information. If the Client suspects that any unauthorized person has obtained access to its passwords, the Client must notify RouteMill immediately by e-mailing support at gigadispatch dot com . The Client is responsible for all acts or omissions by an unauthorized person using the Client’s login details if the Client has not provided such a notification.
4.4. RouteMill has the right to, at any time, shut down a Client or a Representative and terminate the account if the Client violates the Terms or otherwise uses the Services in a way that may cause RouteMill or a third party any harm. RouteMill may terminate the account if the Services have not been used by the Client during a period of 12 months. Upon RouteMill’s termination or shutdown pursuant to this clause, any upfront paid Credits shall be considered forfeited.
4.5. The Client acknowledges that, for the proper performance of the Services, Google Chrome shall be used when accessing the Services through the Website. Also, each vehicle/driver must be equipped with an iPhone or Android device which has GPS functionality and supports 3G, and has a mobile phone subscription which enables the transfer of data. The Client is solely responsible for the technical equipment and any additional services needed to use the Services, such as computers, mobile phones, mobile phone subscriptions and Internet access.
4.6. You agree that RouteMill may collect, store and use the information provided through the Service, technical data and related information - including but not limited to technical information about your devices, systems and peripherals - that is gathered periodically to facilitate the provision of software updates, product support, and other services to the Client (if any) related to the Services. RouteMill may use this information, as long as it is in a form that does not contain personal data, to improve its products or to provide services or technologies. RouteMill’s collection and processing of personal data is regulated by RouteMill’s Privacy Policy (cf. section 1.6 above).
4.7. RouteMill has no obligation to store any data or information in its systems and may freely erase all information and data relating to the Client forthwith upon termination of the Services.
The Client may contact RouteMill with support matters by e-mailing RouteMill using the contact information available on the Website. RouteMill strives to respond to such support requests at its earliest convenience. For the avoidance of doubt, it is noted that RouteMill does not undertake to handle support matters within any specific time or in accordance with any specific requirements, unless such have been agreed with Client in the Agreement. RouteMill has the full right to deny support to a Client.
6.1 In order to use the Services, the Client shall purchase account credits, (the “Credits”), on the Website. The Credits are added to the Client’s account, are non-refundable and are deemed to be used at the time of purchase. The Client shall fully reimburse RouteMill for any refunds granted by any third party payment provider. Credits are deducted per active vehicle and per week in accordance with the from time to time valid prices which are available to the Client on the Website. For the purpose of these Terms, a week starts at the time of the vehicle activation and ends at the same time seven days later. The prices may be increased, changed or amended by RouteMill at any time. Any Credits purchased after any such increase, change or amendment will be priced at the new price, unless the parties have agreed otherwise in the Agreement.
6.2. Any taxes, including VAT, or charges or levies of any form imposed on the delivery of the Services, if any, shall be borne by the Client and are thus in addition to the prices for Credits which have been published on the Website or agreed in the Agreement.
6.3. The Client is only able to activate additional vehicles if the Client has sufficient Credits. A vehicle activation occurs when a driver (being a Representative) logs in and starts a shift with a vehicle, which is currently not activated. The Credits must be used within 12 months from purchase, and will otherwise be invalidated without compensation to the Client.
6.4. The Client is responsible for all costs related to its or its Representatives’ use of the Services. The Client may at any time view the current amount of available Credits on the Website.
All information which is not publically available, whether oral or written or in visual, electronic or tangible form, regarding or otherwise relating to RouteMill or to any of its business matters, which has been disclosed or may be disclosed to the Client or which the Client has or may otherwise become aware of in connection with its use of the Services, shall at all times be kept strictly confidential by the Client and not be used by it for any other purpose than the use of the Services in accordance with (and the fulfilment or enforcement of) these Terms, nor be disclosed by it to any third party without the prior written consent of RouteMill. The obligation of confidentiality does not apply when the Client is required by law, regulation or a governmental decision to disclose information.
8.1. The Client agrees to indemnify, defend, and hold harmless RouteMill, its subsidiaries, agents, licensors, managers, consultants, officers, directors, employees, contractors, advisors, affiliates, and partners (collectively “Affiliates”) from and against all claims, losses, liability, expenses, damages, judgments, awards and costs (including reasonable attorney’s fees), related to or arising from (i) any breach of these Terms, (ii) the Client’s use or misuse of any intellectual property rights, material or information owned, posted, provided, transmitted or otherwise made available to the Client by RouteMill, (iii) the Client’s access to or use of the Services, the Website, the App and its related content, (iv) the Client’s violation of any third-party right, including intellectual property and privacy rights, (v) the Client’s violation of a law, rule, or regulation, or (vi) another party’s use of the Services or App using the Client’s account.
8.2. RouteMill reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, the Client agrees to cooperate with any reasonable requests assisting RouteMill’s defense of such matter.
8.3 RouteMill reserves the right to access, read, preserve, and disclose any information as we believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request or requests from police departments, (ii) enforce RouteMill's Terms and conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of RouteMill, its users and the public.
9.1. ROUTEMILL DOES NOT AND CANNOT WARRANT THAT THE SERVICES, THE WEBSITE OR THE APP OPERATE IN A MANNER THAT IS COMPLETELY ERROR FREE, NOR THAT INFORMATION PROVIDED IS ALWAYS ACCURATE.
9.2. USE OF THE SERVICES IS AT THE CLIENT’S SOLE RISK, AND THE CLIENT ASSUMES FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. THE CLIENT MAY NOT USE THE SERVICES TO MANAGE EMERGENCY HEALTH CARE OR SIMILAR TASKS. IT IS THE CLIENT’S RESPONSIBILITY TO ASCERTAIN THAT USE OF THE SERVICES IS LEGAL IN THE CLIENT’S JURISDICTION. ALL INFORMATION, PRODUCTS, OR SERVICES CONTAINED ON OR PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES OR CONDITIONS. ROUTEMILL RESERVES THE RIGHT, IN ITS SOLE DISCRETION AND WITHOUT ANY OBLIGATION, TO CORRECT ANY ERROR OR OMISSION IN ANY PORTION OF THE SERVICES, THE WEBSITE OR APP, WITH OR WITHOUT NOTICE TO THE CLIENT.
9.3. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ROUTEMILL AND ITS AFFILIATES HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. THESE INCLUDE, BUT ARE NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE CLIENT UNDERSTANDS THAT ROUTEMILL CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT THE SERVICES, THE WEBSITE OR THE APP WILL BE FREE OF VIRUSES, MALWARE, OR OTHER DESTRUCTIVE CODE. ROUTEMILL WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY ANY TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT THE CLIENT’S COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO THE CLIENT’S USE OF THE SERVICES.
9.4. WITHOUT LIMITING THE FOREGOING, ROUTEMILL AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE SECURITY, RELIABILITY, AVAILABILITY, ACCURACY, QUALITY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS, OR SUITABILITY OF THE SERVICES AND INFORMATION RETRIEVED FROM THEM. ROUTEMILL AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR COMPLETENESS, ERRORS, OR OMISSIONS IN THE INFORMATION, SERVICES, OR DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO ON THE WEBSITE.
9.5. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES, WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
10.1. ALL LIABILITY RELATING TO THE REPRESENTATIVES’ USE OF THE SERVICES IS EXHAUSTIVELY REGULATED IN THE AGREEMENT BETWEEN THE CLIENT AND THE REPRESENTATIVE AND ROUTEMILL UNDERTAKES NO LIABILITY DIRECTLY TO THE REPRESENTATIVE.
10.2. IN NO EVENT SHALL ROUTEMILL OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, LOSS OF GOODWILL, LOSS OF USE, EMOTIONAL DISTRESS, LOSS OF PROFITS, INTERRUPTION OF SERVICES, LOSS OF DATA, OR OTHER INTANGIBLE LOSSES, WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, RELIANCE ON, OR THE INABILITY TO USE, THE SERVICES. ROUTEMILL SHALL NOT BE SUBJECT TO LIABILITY FOR THE TRUTH, ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF THE CONTENT OR ANY OTHER INFORMATION CONVEYED TO THE CLIENT OR FOR ERRORS, MISTAKES, OR OMISSIONS THEREIN OR FOR ANY DELAYS OR INTERRUPTIONS OF THE DATA OR INFORMATION STREAM FROM WHATEVER CAUSE. ROUTEMILL UNDERTAKES NO LIABILITY TOWARDS THE CLIENT FOR ANY MALFUNCTION OR NON-COMPATIBILITY OF THE CLIENT’S EQUIPMENT AND CONNECTED SERVICES WITH THE SERVICES.
10.3. ROUTEMILL DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES OUTSIDE ROUTEMILL’S REASONABLE CONTROL IN CONNECTION WITH OR RELATED TO IMPROPER CUSTOMER USE OF THE SERVICES.
10.4. FURTHERMORE, ROUTEMILL WILL NOT BE RESPONSIBLE FOR DAMAGE, LOSS, OR INJURY RESULTING FROM (A) UNAUTHORIZED ACCESS TO, OR HACKING OR TAMPERING OF, THE CLIENT’S ACCOUNT OR THE INFORMATION THEREIN, (B) UNAUTHORIZED ACCESS TO OR USE OF ROUTEMILL’S SERVERS AND ANY PERSONAL INFORMATION STORED THEREIN, OR (C) BUGS, VIRUSES, TROJAN HORSES, MALWARE, OR OTHER DESTRUCTIVE CODE.
10.5. THE CLIENT AGREES THAT ITS USE OF THE SERVICES IS AT ITS OWN RISK. IF THE CLIENT IS NOT SATISFIED WITH THE SERVICES, IT’S SOLE AND EXCLUSIVE REMEDY IS TO TERMINATE ITS USE OF THE SERVICES.
10.6. TO THE EXTENT ANY OF THE ABOVE LIMITATIONS OF LIABILITY ARE RESTRICTED BY MANDATORY APPLICABLE LAW, SUCH LIMITATIONS SHALL NOT APPLY TO THE EXTENT OF SUCH RESTRICTIONS.
10.7. In no event shall ROUTEMILL’s total liability to THE CLIENT for all damages (other than as may be required by applicable MANDATORY law in cases involving personal injury) exceed A SUM CORRESPONDING TO THE CLIENT’S PAYMENTS FOR THE SERVICES DURING ONE (1) MONTH IMMEDIATELY PRECEDING THE CLAIM.
These Terms shall remain in full force and effect between RouteMill and the Client for an indefinite term until terminated by either party giving to the other party not less than six months written notice to that effect. This section shall not affect RouteMill’s right to (i) suspend or stop providing the Services, the Website and/or the App (or part thereof) altogether, as set out in section 2.2 above, or (ii) shut down a Client or Representative or to terminate an account, as set out in section 4.4 above.
12.1. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and RouteMill’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
12.2. The Client may not assign or transfer any rights under these Terms to any other entity or person. Any attempted transfer or assignment shall be null and void. RouteMill may assign or transfer its rights without restriction.
12.3. The provisions of these Terms are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.
12.4. If and to the extent that RouteMill’s performance of its obligations under these Terms is impeded or made unreasonably onerous by circumstances beyond its reasonable control, RouteMill shall be released from liability in damages and any other penalties for delay in performing or failure to perform such obligations.
12.5. RouteMill shall have the full right to, at any time, decide if the Client’s vehicles shall be visible and/or bookable on any third party website and/or app provided by RouteMill.
12.6. RouteMill's App, including rebranded versions of the App, can only be used with the Service. If the Client stops using the Service the rebranded vecrsion of the App remains the property of RouteMill, in the same way as all other software developed by RouteMill is the property of RouteMill.
12.7. RouteMill has the right to, at any time, shut down a Client or a Representative and terminate the account if the Client uses the Services in a way that the Service in not intended to be used or uses the Service in a way to avoid paying the full fees for the Service. Upon RouteMill’s termination or shutdown pursuant to this clause, any upfront paid Credits shall be considered forfeited.
12.8. RouteMill has the right to, at any time, shut down a Client or a Representative and terminate the account if the Client or a Representative acts in an abusive, harassing, vulgar, obscene or offensive way towards RouteMill or its Affiliates. Upon RouteMill’s termination or shutdown pursuant to this clause, any upfront paid Credits shall be considered forfeited.
13.1. These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of Sweden, excluding its conflict of laws principles providing for the application of the laws of any other jurisdiction.
13.2. Specifically excluded from application to these Terms is the United Nations Convention on the International Sale of Goods.
13.3. Disputes relating to the rights and/or obligations stated in the contract documents shall be determined by Linköping district court in Sweden or optionally, if RouteMill in its own discretion chooses so, by arbitration in accordance with the Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce. The seat of arbitration shall be Linköping. The language to be used in the arbitral proceedings shall be English.
14.1. This section 14 is solely applicable to the App when provided for iPhone.
14.2 The Client acknowledges and agrees that (i) these Terms are concluded between the Client and RouteMill only, and not Apple, Inc. nor its subsidiaries (hereinafter –“Apple”); (ii) RouteMill, and not Apple, is solely responsible for the App and the content thereof; (iii) Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (iv) in the event of any failure of the App to conform to any applicable warranty, the Client may notify Apple, and Apple will refund the purchase price for the App to you; (v) to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App; (vi) Apple is not responsible for any claims, losses, liabilities, damages, costs, or expenses that the Client or its Representatives may have arising out of their use of the App; (vii) Apple is not responsible for the investigation, defense, settlement, and discharge of any third party claim related to the App or the Client’s or its Representatives’ possession and use of the App, nor is Apple responsible if the App or the Client’s or its Representatives’ possession and use of the App infringes any third party's intellectual property rights; and (viii) the Client acknowledges and agrees that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms, and that, upon the Client’s acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against the Client as a third party beneficiary thereof.
14.3. The Client represents and warrants that (i) it is not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) it is are not listed on any U.S. Government list of prohibited or restricted parties.
These Terms have been updated on the Website on 2020-04-01.
